Frequently Asked Questions
1. How often is your website updated?
Our website is updated with new articles, features, templates and industry best practices on a daily basis to ensure that the information remains current and at the cutting edge. We also invite new content in the form of contributions from our members to encourage a cross exchange of ideas.
2. How will I access the articles and download files?
All of our data can be downloaded instantly once you become a member of our website.
3. What format are your files in?
Our files are in MS Word, Excel or Pdf formats. Most of the files are in Office 2003 or Adobe Acrobat Pdf reader formats to ensure that majority of our members can access these files.
4. How are your prices so much lower than other providers?
We keep our overheads minimum so that we can pass the cost benefits to our members. Additionally, we incentivize our members to refer friends and industry colleagues to keep our costs down.
5. How can I pay for the membership?
You can pay for the membership using any major credit card including Visa, Mastercard, American Express and Discover cards (country specific) or even a debit card or a bank account using our PAYPAL payment gateway.
6. Why don’t you accept any other forms of payment, other than PAYPAL?
We have chosen ‘only’ PAYPAL as our preferred partner to keep our costs down. PAYPAL offers security solutions which are more robust than other payment gateways. PAYPAL offers Address Verification Services (AVS) and Card Security Code (CSC, CVV2) checks, encryption and fraud prevention tools, transaction screening, ability for seamless international currency transactions and the fact that PAYPAL does not share your financial / credit card information with anyone … not even with ‘us’. So you can rest assured that your information is protected at all times.
7. Do I need a PAYPAL account to make payment using PAYPAL?
No, you do not need a PAYPAL account to make a purchase. Payment can be made using most major credit cards without signing on for a PayPal account.
8. Is payment through your site secure?
Yes, all information that you enter is protected by SSL with an encryption key length of 168 bits (the highest level commercially available). Your personal information is stored on PAYPAL servers and heavily guarded, both physically and electronically. To further shield your credit card and bank numbers, PAYPAL does not directly connect their firewall-protected servers to the internet.
9. Can I resell the training material that I will download from SmartHotelie.com?
No, you may not resell the information that you have downloaded from our website. This information may only be used in the manner as prescribed in our website, for betterment of your business.
10. How can I contact you if I need help?
11. I am having difficulty downloading certain files, what can I do?
In case of any issues with regards to downloading files or format issues please contact us at firstname.lastname@example.org
12. Do you have any other formats available or just what’s here on the website?
Most of our formats are in MS Word or Excel which are editable and can be customized to suit the needs of your establishment. We are also in the process of introducing a ‘Manuals and Systems’ section where non-members may be able to purchase individual modules separately.