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Five Diamond Service Standard Evaluation Form
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A 24 page Five Diamond service standard evaluation form that can be used to review the entire service standards and work flow processes of a hotel starting from reservations to check-in, bell services, stay over phase including dining experience, health club services, ...
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Tips for Effective Negotiation
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Negotiating your way through a transaction can be very tricky. Asking for lower prices and haggling with suppliers and dealers is not a very pleasant task. However, it is more than necessary to try to negotiate a fair deal with your business partners.
A businessman...
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Cross Selling in Hotels – Increasing Your Wallet Share
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Some hotel managers feel that cross-selling can drive away guests because the hotel’s efforts may be seen as pushy or desperate. However, research has shown that almost 9 out of 10 guests appreciate being told about available products and services during their st...
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How Can Hotel Managers Become Effective Leaders?
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In this day and age, management is synonymous to leadership. Efficient managers are good leaders, possessing the necessary knowledge and skills to deal with the rest of his team.
Tip #1: Learn to say no.
Saying no without offense is a great skill that can serv...
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Tips on Becoming an Excellent Hotel Manager
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Becoming an excellent manager is no easy feat. It requires knowledge, skill, patience, and a lot of experience.
At first, it may seem that striving to be an excellent manager is not worth the effort. However, customer experience is dictated largely by how well empl...
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